K.E.W. Delivery & Returns

In-Store Purchases

If you have purchased your product in-store you may return it for a full refund within 14 days from delivery/collection, providing the item is still in its original, unopened packaging and is unused/undamaged. Items which have been used or returns made after the 14-day time period will not be accepted or eligible for a refund.

On-line Purchases

If you have purchased from our online store you will be able to return your goods up to 28 days from delivery. Any return requests must be made known to K.E.W Cleaning Equipment within 14 days from when you received your order, after which you will have a further 14 days to make your return. Please note that returns will only be accepted providing the item is still in its original, unopened packaging and is unused/undamaged. Return requests made after 14 days from delivery and items not received within 14 days thereafter, will not be accepted or eligible for a refund. The buyer must pay the return postage, unless  the item is faulty or the wrong item was sent.

All returns should be sent to:

K.E.W Cleaning Equipment
7 Meenan Road,
Banbridge
BT32 3PJ
Northern Ireland

Returns Procedure

To return any item it is important that you first let us know by emailing us at sales@kewcleaningequipment.co.uk

When returning items please ensure that the goods are returned in their original packaging with a copy of the invoice enclosed. It is the customer's responsibility to return any unwanted purchases at their own expense. K.E.W will take no responsibility for the return of the item and strongly recommend that goods are sent via recorded delivery and insured to the value of the full value of the item in case of loss or damage.